Last updated: Aug 2023
Thank you for choosing GummyUp+! We’re committed to providing you with products that meet your satisfaction. Please take a moment to review our refund policy.
Refund Eligibility:
- We offer refunds on eligible items within 7 days of purchase.
- To be eligible for a refund, the item must be in its original condition and packaging.
Refund Process:
- Contact our customer support team at shop@za-canna.co.uk to initiate the refund process.
- Provide your order number and a detailed explanation of the reason for the refund request.
Non-Refundable Items:
- Perishable goods, such as gummies, are non-refundable.
- Gift cards and downloadable products are also non-refundable.
Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the return is received.
Refund Approval:
- Once your return is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be processed, and a credit will be applied to your original payment method within [number of days].
Late or Missing Refunds:
- If you haven’t received your refund after the specified timeframe, please check your bank account or credit card statement.
- If you still haven’t received your refund, please contact our customer support team for assistance.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order.
Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at shop@za-canna.co.uk. We’re here to assist you.